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Shipping Policy

Shipping Policy

Shipping Area

We can ship to Denmark, Bulgaria, Croatia, Hungary, Luxembourg, Austria, Greece, Germany, Italy, Latvia, Czech Republic, Slovakia, Slovenia, Belgium, France, Poland, Ireland, Estonia, Sweden, Lithuania, Romania, Finland, Netherlands, Portugal, Spain, United Kingdom, United States.

Some remote regions and postcodes also do not ship, such as 97000-97999, 98100-98999, 00200, 35000-35999, 38000-38999, 51000-51999, 52000-52999.

If we can’t ship to your address, we will notify you to change the shipping address or give you a refund. After receiving your reply, we will handle it for you within two hours.

Shipping From

We have warehouses in mainland Europe, the UK, and the USA. We will ship to the nearest warehouse and the shipping methods will also depend on your location, such as DPD, DHL, GLS, SEUR, BRT, Tuffnells, LA POSTE, and GEODIS.

NOTE: As the shipping fees have risen a lot recently in Ireland, our company cannot implement free shipping at the original selling price, so the orders from Ireland need to pay extra 20 Euros of shipping fee. We only provide free shipping on orders over €400 in Ireland.

Track My Order

Our delivery time starts when an order is accepted and includes a 24-hour period where your items will be processed and dispatched on business days. Please note: this can take longer during promotional sales.

As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.

You will also be able to track your order in your account.

Two Shipping Options for US Customers

When your destination country is the USA, you can choose between Standard Delivery and Express Delivery.

STANDARD DELIVERY:

  • 3-7 business days
  • Standard delivery is free for all orders. The discount applies automatically at the checkout.
  • During peak seasons and promotional sales, delivery might take a little longer.

EXPRESS DELIVERY:

  • 1-3 business days
  • During peak seasons and promotional sales, delivery might take a little longer.

Tax and Duties

Taxes and duties are calculated according to your shipping destination and itemized on the Checkout page. Make sure you select your location to view the correct local market pricing, delivery times, and shipping costs. All relevant import taxes and duties will be included in the product price.

Kindly Notes

  1. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. For more information regarding our warranty process, please review our Warranty Terms.
  2. Shipping times can be affected by public holidays. If you have not received your package based on the above estimates, please kindly contact us for help.
  3. All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.
  4. Some of our products are shipped free of charge, depending on your location and the product you are purchasing.
  5. If it is not possible to ship due to logistics problems, we will communicate with you in the mail