Ebike FAQ
Products
Around 45 days, but it will base on order QTY
Main parts such as motor, battery, controller, charger and frame are 1 year, some other components are 3~6 months. Pls refer to after-sale files for users.
We have perfect system of testing, quality control and after-sale for our products.
Yes it’s ok for same-day shipping from oversea warehouse.
Around one week by drop shipping from oversea warehouse.
200sets (one container)
Orders
Please refer to our after-sale file for details.
We use TT for now, but will base on future situation.
Providing customer with tracking info according to different shipping methods.
Delivery
We will provide with shipping rate info to different countries for reference.
It will base on shipping address and shipping method
By sea, by land and by air
Return & Exchange
According to different conditions
Return first then deliver new model, but customer need to undertake all extra costs caused by exchange. But it will base on if it is products issue or not.
Return by delivery if caused by quality issues, but we don’t accept return without reasons.
