Ebike FAQ


Around 45 days, but it will base on order QTY

Main parts such as motor, battery, controller, charger and frame are 1 year, some other components are 3~6 months. Pls refer to after-sale files for users.

We have perfect system of testing, quality control and after-sale for our products.

Yes it’s ok for same-day shipping from oversea warehouse.

Around one week by drop shipping from oversea warehouse.

200sets (one container)


Please refer to our after-sale file for details.

We use TT for now, but will base on future situation.

Providing customer with tracking info according to different shipping methods.


We will provide with shipping rate info to different countries for reference.

It will base on shipping address and shipping method

By sea, by land and by air

Return & Exchange

According to different conditions

Return first then deliver new model, but customer need to undertake all extra costs caused by exchange. But it will base on if it is products issue or not.

Return by delivery if caused by quality issues, but we don’t accept return without reasons.